How to not lose your customer?

* I had really nice experience yesterday (oppose to my usual real life experiences nowadays). I was trying to get ticket to Mumbai (home). Since, I don’t own credit card (and wish to in future), I was not able to book air tickets, agent was option but I wanted it as early as possible. There wasn’t any train ticket, so I took brave step and decided to go by road (bus). Checked redbus.in and found that tickets are available and they are giving facility to book ticket by debit card too! I try to book ticket but somehow it was failed transaction 😦 But, to my surprise, I got call from redbus customer care and they told me that if I can book ticket on phone. I said, oh yes! And, today I get my ticket delivered to office.

I am now loyal customer of redbus 🙂